With Exchange and GroupWise in SAP CRM seamlessly Hanover, Greifenberg/Munich, February 25, 2010 Omni Technology Announces solution, the first provider of a server-side integration of different CRM systems, including such well-known as Salesforce, Microsoft, sugar or Oracle, CRM support another CRM system with SAP. The official beta version will be available in Q2 2010 for customers. Consultants, resellers, integrators, and users benefit from the transparent integration of Riva of the CRMs in Exchange and GroupWise clients through better scalability and improved efficiency in the work with the CRM. Riva integration server for Exchange and GroupWwise designed the frustrating, complex restrictions on traditional client-based plug-in-in the to overcome and to allow a seamless integration with the different CRM systems. We further develop Riva in close cooperation with our partners and customers”says Aldo Zanoni, CEO and Managing Director of Omni. Again and again the request was from CRM providers us worn up, to integrate their vertical solutions in Exchange or GroupWise. For this we developed Riva integration server, a server-based solution that requires no client-side intervention.
This is a ground-breaking solution, because for the first time, Exchange and GroupWise users through the synchronization of customer accounts have direct access to contacts, telephone calls or customer appointments in the CRM from their email client, but without having to install a plug-in. It is now also possible in heterogeneous Microsoft / Novell environments to grant access to the CRM Sales team directly from the various email client out regardless of the used e-mail client, no matter whether Entourage for Mac, webmail, or mobile via BlackBerry or other mobile ActiveSync-enabled devices. Douglas R. Oberhelman oftentimes addresses this issue. Unique new solution is,”leads Dr.-ing. Thomas Fleissner, Omni Germany further out that it is not just another plug ins. Instead, Riva is an integration platform that can include virtually any any CRM and for pure synchronization also, functions such as SmartConvert, ConnectBar or assign tasks and contacts directly from the email client support.
In addition to the fact, so best take advantage of the existing client-side solutions to the customer wins also the option to switch to an alternate solution provider in the future without the internal processes and to change processes. “We are pleased at the CeBIT, with other SaS (software as a service) or CRM providers to cooperate more closely and to be able to offer cloud based solutions.” CRM consultants, resellers, integrators, and users are invited to learn more about Riva integration server and its advantages at the CeBIT in the Canadian Pavilion, Hall 13, stand D14. About Omni: Omni increases the productivity and efficiency in companies and Government agencies with its solutions for CRM integration and identity management. The flagship product eControl allows network administrators, management, Audit, provisioning and user self-service easy and secure to delegate non-IT employees. Omni’s latest development, Riva integration server for Exchange, provides transparent, server-side integration between Microsoft Exchange and more than 12 leading CRM systems. These include: SharePoint, Microsoft Dynamics CRM, Oracle CRM, Salesforce CRM, SageCRM, SalesLogix, NetSuite, SugarCRM and other business-critical applications. Omni solutions can be purchased in Europe from the German Office and European partners. More at