On-site service: several hours sharing, but costs up to EUR 12 ADECES requested information more precise and homogeneous between channels of attention to customer ADECES (civil, economic and social rights association) has reviewed the service of 11 food chains. In the 21st century needs of society have changed. Factors such as the ageing of the population, the different types of families, the incorporation of women to the world of work or the need to meet people who have limited physical ability, make necessary mechanisms that contribute to improved social welfare and increase the availability of our time. For this report on the home-delivery channels of information, the availability of the service according to the type of purchase (face-to-face and electronic), the cost of the service, of sharing weekly hours and returns conditions have been analysed. Report draws the following conclusions: the average hours of weekly cast that analyzed 10 chains offer their customers is 63 what from the point of view of ADECES is a fairly relevant volume. Above average (78 h) Alcampo, El Corte Ingles, Hipercor and Mercadona found with 72 hours and Ahorramas (66 h). Carrefour with 64 hours and Eroski with 62 rub the middle.
Below, day (61), Condis (48) and Sabeco (37). The cost of service for face-to-face purchases, oscillates between 0 and 12, depending on the province, the distance to the door, the amount of the purchase and the means of payment. The report free deals from purchases of 30 euros (Sabeco in avila) up to 200 euros of purchase have been in El Corte Ingles or Hipercor with payment in cash or 120 euros if you pay with the card of the establishment. Some chains condition home delivery in the face-to-face purchase to the requirement of a minimum order that goes from 40 euros of Condis and day (web information) to 50 of Ahorramas (telephone information from customer service).