Service Managers Report Growing Demands For Quality In The Contact Center
Almato user forum in Stuttgart is quality monitoring in the focus of interest among the 50 participants who joined the two-day event on broad interest particularly the topic of quality monitoring. Increasing demands on the quality of customer service as well as persistent cost pressures school it as the main drivers for the demand for quality monitoring solutions. The almato GmbH, a system provider of contact center solutions from the District of Tubingen, joined Forum in early October against a broad range of parallel events with the almato user, which also dealt with topics related to customer service. The months of September and October offer in the this year an immensely large number of fairs and congresses on where is the customer service at the Centre. The contact center trends, the be.connected. and the CRMexpo are just three examples. The more we are pleased that we were able to welcome 50 experts to our two-day event”, explains Peter s. Ralph Rieder has plenty of information regarding this issue. Hall, Managing Director of almato GmbH.
Our clear focus on the issue of quality”was certainly helpful the events to differentiate from us, which stand partly extremely broad.” On 30 September and 1 October in particular the active interdisciplinary exchange stood in Stuttgart in addition to lectures and practical examples among the experts on the agenda. The question was always at the Center, how can measured, backed up, and improve the quality of customer service. The increasing importance of customer loyalty, the growing claims of customers to the service quality as well as the increasing cost pressures have ensured Forum according to the participants of the almato user that the leaders in the contact center permanently connected to the ability of the agents and the fertility of the processes need to hone. “Both in-house contact center outsourcing providers, such as our company see exposed himself to great challenge”, explains Stephan Schmidt, head of quality management at CommuniGate in Passau. We need solutions that allow us Processes as well as strengths and weaknesses of our employees to evaluate and to improve the quality of our work together.
An event as this forum is always especially interesting for us almato user, when we us can interact with experts, who are facing the same challenge and offer solutions for either or insert itself appropriate systems. I assume, that we again will use forum the user also in the coming year, to get new impetus.” About almato: Almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0
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