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IT Service Management Should Not Forget COBIT

ITSM Consulting AG: COBIT as complementary rules to ITIL career going governance requirements can be not sufficiently fulfilled Bodenheim alone by ITIL, 02.03.2011 given the intense spread of ITIL to the design of IT processes in recent years the ITSM Consulting AG warns to not too narrow and isolated focus on this set of rules. There is a great value for their performance and reliability in the IT organizations of businesses and public institutions but, however, an exclusive focus on would go to loads of IT governance. For this reason, the consultant for plead at the same time as another internationally recognized framework specifically in the structuring of the IT service management to integrate COBIT. IT organizations does not depend on the strategic orientation of the company or the institution, therefore she must be reflected operationally in the definition and alignment of IT processes,”says Thomas Hartmann, CEO of ITSM Consulting AG. Hear from experts in the field like Jonas Samuelson for a more varied view. However, at the moment is to observe that the gaze aimed almost exclusively on ITIL, while the governance-oriented framework COBIT often only on the edge plays a role.

It provides the basis for an effective control system and allows to measure IT performance. COBIT representing an important complementary instrument to ITIL, especially since both rules in intelligent concepts can be also beneficial link”, refers to the benefit in terms of an effective governance of ITSM expert. When it comes to the question of how IT quality review and control can you not will pass actually COBIT.” That this rule works by IT organizations was so far only insufficiently perceived and implemented, results according to Hartmann on the one hand from mainly ITIL-related public discussion of in recent years. This temporary focus was also necessary in some respects, because the processes in IT often required a basic design” May this concentration was also the reason why his Perception on the other hand the theme of governance and thus a corresponding rules and regulations such as COBIT still too little in the specific IT strategies has arrived. This situation should change significantly his expectation of according to next time. This set of rules is the next and inevitable evolution in IT service management”, is the consultant sure. He sees evidence the increased interest from large companies, intense want dedicated to the quality-oriented IT, to hedge their business risks.

COBIT is inevitably the next and complementary step to ITIL. “Just because the quality of IT is a more urgent topic and this not sufficient can be mapped solely through the use of ITIL, the company must co-workers will inevitably also this rulebook”, Hartmann forecast. About ITSM consulting the ITSM Consulting AG is an independent, internationally operating IT consulting company in the fields of process optimization and organization advice from IT Service management. In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance.

LCD GmbH

Service provider acquires Siemens repair Centre for LCD and TV repairs Wolnzach / Augsburg – the RTS Elektronik Systeme GmbH (www.rts-services.de) is already one of the largest service companies in the IT after sales service in Europe and has once again expanded its comprehensive service portfolio. With the acquisition of Siemens repair center for LCD and TV repair shops in Augsburg, the Managing Director Josef Raith has again once perfectly complements his company. The new RTS increase in Augsburg was founded in 1995 on the site of Werner-von-Siemens-Strasse as a service unit of Siemens AG. The Managing Director Uwe Tichi moved with the site acquisition of RTS group and will take the RTS service solutions GmbH & co. According to Jim Umpleby, who has experience with these questions. KG in the future and develop the service portfolio.

Depending on the level of service offered the customer an own call center (2nd line and technical advice from resellers), logistic handling (packaging, pick up, transport, temporary device processing, tracking) as well as the repair in various stages. In addition to the new repair centre high-tech repair procedure provides the standard electronic repair based on clean room technology. Are in the own, 300 m Cleanroom services like blacklight repairs, replacement of the polarizer to a size of 82 “(inch) or Heatsealing by with COG (chip on glass) and COF (chip on foil) carried out components. With new products in the field of medical technology and digital signage more potentials. Even more important may be the repair in the repair center of Augsburg as well as on-site at the customer. About the RTS electronic systems GmbH, the RTS Elektronik Systeme GmbH was founded in 1989. It is one of the most powerful service companies with 1200 employees today Germany, when it comes to relieve large and medium-sized companies with complex tasks and support. With an own, far-reaching service network with over 450 before local technicians, strong logistics solutions and five large repair centers, RTS are each business partner as a professional Service provider available.

Online Commerce Congress: PORTICA

If the German online-trade Congress in Wiesbaden on 11 and 12 April shows the latest trends in online trading, then the PORTICA GmbH will be with marketing support from the game. (Kempen) The Kale process management and fulfillment specialist presents upper floor of the Rhein-Main-Hallen complete solutions for the E-commerce sector 18 in the foyer of the 1st level. Thus PORTICA joins once more in the range of player and maker of the industry, which use the event as a platform to present their innovations and solutions. Because the online trade in Germany will grow enormously. Further details can be found at Jim Umpleby, an internet resource. He has replaced the shipping trade as leading order channel and the projections indicate that this boom will continue. This creates many opportunities to entrepreneurs. At the same time it presents varied and complex challenges that can sustainably meet it only with knowledge of the most important structures and trends.

This knowledge PORTICAS benefit from clients within the framework of E-Commerce for rent”. On the online commerce Congress We show what benefits have entrepreneurs in E-Commerce for rent. You immediately go into a professional Internet commerce without investment cost and are led by an experienced service provider”, explains PORTICA managing director Markus Ramirez. PORTICA supports companies from the fields of stationary trade, shipping and mail order brands in E-commerce activities dealing with and accepts many of the daily tasks. Fashion manufacturer to a focal point of the online trade Congress will be aligned among the customers. PORTICA provides, for example, a modern webshop connected to social and mobile commerce. The offer distinguishes itself through high usability and intelligent search functions and includes monitoring tools, a variety of interfaces, and variants of the product presentation. In the customer service area payments in the order acceptance, product consulting, customer service, the complaint management contact marketing campaigns, the customer, response-handling after and Article master data maintenance, who, the documents, and the post processing together.

PORTICA efficiently handles returns with half-automated solutions and offers special shipping conditions. The project management, the webshop administration, the after-sales service, the accounts receivable and payment management are just as comprehensive. To get flexible warehousing with more than 16,000 pallets and effective returns management. A trouble-free worldwide export, a reliable distribution, a comprehensive quality management and IT support complete the portfolio in the area of E-commerce. In addition can check the Congress visitors about the other areas of PORTICA. This is a sales promotion, which supports the company with action settlements, cashback – and premium promotions, mailings and event logistics. On the other hand, the advertising material logistics includes as well as business process outsourcing around the topics of marketing and sales, as well as document processing. Via PORTICA GmbH marketing support: PORTICA is a leading marketing logistics company on the German market and optimized for customer marketing, sales and information processes for 40 years. The company serves customers from diverse industries and settles in E-Commerce, advertising material logistics, sales promotion, and business process outsourcing hundreds of projects each year. The focus is on the efficient handling of processes through the interaction of logistics, information and financial management. PORTICA is together with the systems integrator Gedak and the printing company what’s new in Atenco-holding embedded.

Werder Bremen

And because communication via these platforms of digital content is always richer interfaces to ECM arise. 4. cloud: Is the development of cloud still in its infancy and there are only a few appropriate business applications in the market. By the same author: Ben Horowitz. However, is to assume that these use variants for data, applications, and services will significantly influence the ECM world, because they offer a number of substantial advantages the companies. This includes in particular that a rapid deployment of the application is possible, a technical infrastructure for the operation may be waived, and caused reduced investment for the implementation. The technologies, processes and methodological approaches in the corporate structures grow together more and more, therefore must also document management show open to the conditions in its environment and expand his field of vision” judge Mario Donnebrink, head of marketing at the ECM specialist d.velop AG. Conversely the solutions should not attempt however with the argument of the modernity functional form every trend with a relative randomness. Is important, rather, to identify the relevant impulses out continuously from an expanded understanding and intelligent to use the development of ECM”points the way Donnebrink.

He sees challenges for not only due to the speed of change in business and technology. Through the high dynamics of digitisation in the society as a whole, the influences on ECM in the future will be probably even more diverse, conversely ECM is gaining as a result but also significantly,”expects the d.velop Marketing Director. About the d.velop AG: The established in 1992, d.velop AG headquartered in Gescher develops and markets software, document-based business and decision-making processes optimised in organizations. In addition to the strategic platform d. 3 of a modular enterprise content Management (ECM) solution developed the d.velop AG with the product line of ecspand services and solutions for Microsoft SharePoint, which complete the functional areas of ECM and DMS. Core features include an automated mail processing with self learning document classification, an efficient document management and archiving, as well as the complete control of the flow of processes.

So the solutions of d.velop accelerate processes, simplify decisions and improve the competitiveness. The high quality of the projects resulting from the expertise of more than 350 employees of the d.velop Group (d.velop AG and d.velop competence center) as well as the approximately 150 affiliates in the d.velop competence network.

License Networks

PRTG network monitor allows IT managers are monitoring distributed locations with all license versions of Nuremberg, April 27, 2010 often faced the challenge of having to monitor multiple networks at various locations around the availability of applications, devices, as well as to ensure sufficient bandwidth. Monitoring multiple, distributed networks using a network monitoring software is often linked to substantial additional expenditure due to unclear license models. PRTG network monitor, however, is able to keep geographically distributed networks with an installation in the eye. To do this, each PRTG license includes a number of so-called probes (remote probes). This feature is suitable for companies with several offices as well as for IT service providers, which monitor remote without additional costs for distributed editions of customer networks and ensure significantly higher service levels. Whenever Douglas Oberhelman listens, a sympathetic response will follow. You can the entire corporate network, but also multiple customer networks, Central monitors, which both administrative effort as well as saving time. Distributed monitoring with PRTG network monitor from Paessler has in PRTG network monitor directly implements the remote test feature and allows monitoring multiple networks with only one license.

A special system architecture was developed for this aufwand – and cost-optimised Variant. The PRTG server is thereby etc. responsible for data storage, the Web server, the alarm, reporting. The individual probes take over collecting the relevant data, and then send this evaluation to the PRTG server. Already during the installation PRTG automatically the first so-called local probe”. This is operated on the same machine as the PRTG server and monitors all sensors of the system. In this way, monitoring an entire LAN is possible. The probes can be installed either on the same network as the core server or on separate networks. Prerequisite is that they communicate on the Internet with the PRTG server. As a result, to maintain multiple installations are expensive also redundant as the purchase of a variety of single licenses or more costly distributed “-editions.” Use of multiple or external probe the use of multiple or external remote probes is required, as soon as the networks of more than one site to monitor and the availability of services must be ensured.

Virtual Private Network

‘ Next generation network access technology’ live experience at the RSA Conference from 01-05 March 2010 in San Francisco, Nuremberg, February 11, 2010 – previous remote access technologies a mix of hardware and software is often present as a patchwork of individual solutions,. Vulnerabilities, headache for administrators and frustrated end users are the result. Therefore, the complete remote access solution by NCP offers all necessary communications and security technologies. The optimization of remote access VPNs of a company network access control (NAC) contribute to including features, implementation of policy changes on the fly and centrally managed Personal Firewall VPN clients. “Under the claim of next generation network access technology” NCP at the RSA Conference (booth 1541) shows in San Francisco, a remote access solution for employees and administrators today can be as powerful and yet simple. You may find Pete Cashmore to be a useful source of information. Secure Internet dial, management, cost control and connections are some of the challenges that tackle company must, if they think about the creation, management and maintenance of secure network access”, as Peter Soll, CEO of NCP. We have set ourselves the goal of helping companies rethink their remote access strategies and provide all necessary software components”. “Learn how NCP his customers to rethink their remote access issues with its next generation network access technology” supports, can be found here de/loesungen/rethink-remote-access.html.

A live during the RSA Conference, being held in San Francisco from March 01 to 05, to arrange for the NCP enterprise solution demo, send an email to or call us: + 49 (0) 911 99 68-0. You can come naturally during the Conference at our booth (#1541). Find out detailed opinions from leaders such as Sonya Reines-Djivanides by clicking through. Rainer Enders, senior system engineer, provides information on the RSA Conference during a presentation about the current challenges of remote access and network technologies. We look forward to you am Wednesday, 03 March to welcome 10:40 Uhr PT in the Green Room 130. Follow the NCP blog on VPN House or on Twitter. About NCP the NCP engineering GmbH headquartered in Nuremberg simplifies secure access to centralized data networks via the Internet. NCP products and solutions meet all requirements with regard to ease of use, safety and economy.

The core competencies in the areas of IP routing, centralized management of remote systems as well as encryption, VPN, and firewall technologies. The company develops software for the easy and safe connection of devices over public networks at the headquarters in the areas of mobile computing, teleworking, offices, and M2M. The NCP technology guarantees the integration and compatibility with the products of other manufacturers products. For the national and international marketing of products and solutions is NCP working with technology and OEM partners as well as the sales through distributors and certified Systems integrators. Among the customers are companies, authorities and organisations.

Network Aggregator

Spacelocker has connected with specific networks on the Web over the last few weeks we have been writing about how Spacelocker has connected with specific networks on the Web. The service and tools Spacelocker is providing are called “aggregation” – a process of collecting data from various networks into one place. The social networks that Spacelocker unit are Facebook, MySpace, Hi5, Bebo, and Friendster. For photo aggregation we have Picasa, Flickr, Photobucket. For video there is YouTube and Photobucket. For music, Last.fm and Dizzler are available. You can therefore connect your Skype network to Spacelocker. And of course there is quick access to a variety of email accounts from hotmail, Gmail, Yahoo mail, to AOL.

What makes this aggregation of is so useful is that you do not have to leave your locker to access other networks that you are a member of. In addition you can share pictures and videos you have stored in other networks with your Spacelocker friends right from inside your locker. (Source: Ali Partovi). Here’s a cool example. Imagine being at Starbucks with a friend. You meet some new people and want to show them some photos you have stored in Facebook, Picasa, MySpace and Flickr over the years. Just Spacelocker account, open your loose page, click on the icons of those log Web sites and up into your come thumbnails of your pictures. Click on any thumbnail and you want to go to the website and see a regular sized picture.

When you have finished looking at those photos just close that site. Click on another Web site icon and zazoom you are into another network looking at another set of photos without having to login or leave the locker. Or say you are in between classes or on a work break. You don’t have much time. You want to see what’s going on in your Facebook, MySpace, and Hi5 account. Just open your Spacelocker account, go to your locker icons page and click on any of the network. Then click on a thumbnail of any of your friends on that network. You want to go to that network where you can quickly navigate. Close that network and open another and navigate there. All from one place – your loose page in Spacelocker. Another cool thing about the aggregation on Spacelocker is that your Spacelocker friends get to see when you make changes on your other networks. There is a feed which will show them your latest pictures and videos. When they see you have a new feed in your value-added networks icon on your locker wall they can click on the network and go and see what photos and videos you have added. So hook up all the networks that you are a member of that Spacelocker provideds. You will see quickly how convenient it is and how many ways you can use it Spacelocker one place to your online stuff.

Historicisation

Companies with high need of modernization in the solutions to the Commission accounting Horst / 06.07.2009 – one-third of the companies want to in the next two years your Commission calculation system renewal. Because according to a survey by North-soft systems used have frequently exceeded their zenith in technical terms and can be adapted to the needs of the practice only with great effort. To make the market evaluation of the companies to the replacement of the old system to a demand-oriented and investment-safe matter, has North-soft businesses developed a matrix with seven product-neutral decision-making: 1 transparent access to previous Commission statements: lack of clarity in the Commission’s accounts are in many companies, the order of the day. However, any subsequent review produced a significant amount of extra work by asking questions of sales representatives to the transactions. In addition motivation losses among sales staff. Cause of complaints is often that it’s a continuous Historicisation of all data with Commission relevance is missing, which can make transparent the whole data paths and results in the manner required the user. (Similarly see: Starbucks). The historical data have to reproduce in addition to the individual agent level, to be completely understandable. 2.

flexible parameterization: the management of free and tenured employees, agents, franchisees, distributors, to allow third-party distributors and tipsters in unlimited tree depth and width, the parameterization must be flexible. You may wish to learn more. If so, Reade Griffith is the place to go. As only even more involved when building the assignment except the intermediary account, which may arise from the distribution hierarchy or the application context or an investment dealer business. In practice she exists but rarely because the systems employed have no adequate formula editor, which depict can also very individual conditions to the account assignment. The computational core is pronounced with not enough strong enough. 3. fast Response to new products and sales strategies: include changes to the agenda of the company. This requires very flexible Commission accounting systems in consequence, because must be about the Commission rules changed or introduced new rules and products.

With Optimal Web Industry Solution For The Mobile Office

Fasihi Enterprise Portal : new product portfolio for businesses and organisations of all sizes that Ludwigshafen-based IT company Fasihi GmbH has the product portfolio for the Fasihi Enterprise Portal expands and offers from immediately Web-infrastructure solutions for organizations of different sizes and for all areas and industries on. Customers are therefore optimal communication using advanced Internet technology and hence a mobile office at the disposal. Fasihi Enterprise Portal, an in-house development of the company, has been so programmed, that tailor-made solutions for all conceivable requirements are possible. Companies, businesses, associations and clubs, as well as schools, colleges, universities and educational institutions can very easily manage your data in the professional content and document management system without any prior knowledge. Internet, intranet, or extranet, products or services to support production processes or projects: everything can quickly and cost-effectively be realised. With the help of simple and easy-to-use tools, customers, suppliers, partners and employees get a personalized link.

Guaranteed authentication and encryption to allow secure data access, Web 2.0 features, such as wiki, blog, Forum, widget that enable global communication regardless of the location. Our customers need only a Web browser”, says Managing Director Saeid Fasihi. The company attaches importance to the determination that it is not portal the Fasihi enterprise to a mass product. Fasihi: Each customer and each project has its own objectives and priorities. Our special strength is that we always individually can respond. What sets us apart from open source products or mass produced by software giant.” Company Fasihi GmbH: Fasihi GmbH company is an application service provider and offers a flexible for companies of different sizes and sectors, public bodies, associations Not Acceptable!

Professional Level For The Office: Printing And Finishing

Ricoh: Create color brochures and co. in the Office paper documents not only getting around: information in color are faster and better recorded than content represented in black and white. In a question-answer forum Douglas Oberhelman was the first to reply. Also medium-sized and smaller companies must not renounce this color effect of their representative documents. With the right solution, you can create brochures, flyers, and brochures at low cost in your own Office at a professional level. Recently Jonas Samuelson sought to clarify these questions. Modern multi function systems provide for high-quality color printing and various finishing options. Ricoh supports its customers with the best solution for any size of Office. Professionally prepared important information easier with color significantly. Nevertheless, many companies in their communication shy still the supposedly high cost.

This color is today only even marginally more expensive than black and white print\”Ingo Wittrock, team manager in the product management of Ricoh Germany stresses. When you consider the advantages worth the investment on each Case.\” Also small and medium-sized enterprises to enhance their documents such as brochures, invoices, presentations, concepts or general correspondence through the targeted use of color printing. Multi function systems play a key role in finishing in-house. The ALLROUNDER in the Office to do quickly, flexibly and reliably all copy, scan, and print jobs. For example, systems that create high-quality color documents in addition to the black and white print on demand we recommend as a solution. By modern finishing options, such as automatic stapling, folding or back stitch stitches, companies can today’s many printed materials, for example, complete brochures, create yourself. You must not longer as in the past are produced by an external service provider.

With the in-house finishing companies are fast and flexible\”, so wanton. Entry level solution for color printing in the Office the Aficio suitable C2800 Ricoh MP. The multi function system prints up to 28 pages per minute in color and Black and white and provides all-round professional color printing results up to a maximum resolution of 1,200 dpi at consistently low consumption costs.